Ever struggled to prove your point? Do you:
- choke up in meetings when it’s your turn to speak?
- feel invisible in front of the boss, a client, or someone you’d like to impress, influence or persuade?
- wish your mouth would cooperate with the brain so you sound intelligent, informed and in-tune?
- need something to help you stay on track so you can prove your point with authority and confidence?
Then YOU need my CARLA Concept™ — a simple, straightforward communication tool when you want to give or get clear, concise, credible information. It’s also useful when you’re struggling to raise an issue with someone who may not be willing to hear you out or who might say you’re overly sensitive.
What if you’re not a bold, strong-willed kind of personality, but more of a low-key, caring type who doesn’t want to rock the boat? Raising an issue can be fraught with danger. Will you be dismissed, shouted down, told you are just imagining things, or (here comes the death knell) NOT a team player? When people don’t feel comfortable speaking up, they may keep vital information to themselves, which could have led to new advances, strengthened the team, or prevented a catastrophe like the infamous “O” Ring debacle.
The CARLA Concept™ model helps people say what needs to be said, improve self-confidence, remain calm and stay focused. So here it is:
THE CARLA CONCEPT™ MODEL
C – what is the challenge or change you’re facing? (or faced in the past)
A – what actions did you take? (or plan to take in the future)
R – what results did you achieve? (quantify them if at all possible)
L – what lessons did you learn?
A – what’s another approach? (now that you know what you know)
I even wrote a short book about The CARLA Concept™, but my stash of books burned in our wildfire. That means it’s really out of print now, but I have plans to rewrite and republish it soon! Here’s the old cover…
The U.S. Army at Fort Carson, Colorado, used The CARLA Concept™ to conduct both a pre and a post-mortem.
“Have you run a premortem? In a premortem you look to envision what could go wrong in advance…Today everyone from startups to Fortune 500 companies and the Harvard Business Review are using it to find big mistakes (and to prepare for unpleasant surprises). The premortem goes back to the ancient Stoics, who had an even better name for it: premeditatio malorum (premeditation of evils). We can do the same…not only to find mistakes before they happen, but prepare ourselves mentally to expect the unexpected.” –Ryan Holiday, Author
More ways to use The CARLA Concept™ Model
- To raise an issue respectfully
- Conduct an “after action” report or gap analysis
- Brief the boss, the board, a prospect or client
- Create case studies to build partnerships
- Justify requests for money, headcount or other resources
- Coach an employee on performance improvement
- Coach others without feeling like the “bad guy”
- Prepare for a difficult discussion
- Avoid dominating a conversation
- Shrink the line outside your office door
- Put your thoughts in writing
- Conduct a complaint investigation
- Persuade someone to your point of view
- Conduct a behavioral interview or prepare for one
- Deliver bad news with confidence and compassion
- Debrief a project to your team or manager
- Gain confidence in your ability to speak up
- Avoid being labeled “not a team player”
- Get someone to open up and talk
- Help others take responsibility for their actions
- Make better choices
- Help build self-determination skills
- Overcome objections with clients, customers, constituents, subs and partners
- Improve customer service by analyzing concerns
- Offer suggestions without sounding “preachy”
- Analyze problems and brainstorm solutions
- …and more!
Got a situation you’re facing where The CARLA Concept™ has been really useful? Click here to send me an email and let me know how it helped you! –Laura (Benjamin) Lollar, author