Laura’s Business Bio
Laura (Benjamin) Lollar is the Principal and Owner of Communicate Colorado LLC, a communication consulting and facilitation company in Colorado Springs. For over 20 years, Laura has worked with Fortune 500 firms, independent businesses, boards, trusts, trade associations, non-profits, law enforcement, municipalities and the U.S. Military. She has trained, facilitated and spoken for groups of 15-500 throughout the U.S., Canada, Germany and Great Britain. Laura has also coached hundreds of business owners, executives, frontline managers and community leaders on interpersonal skills, communication, leadership and team dynamics.
Since 1997, Laura’s company has managed customer, co-worker and constituent communication projects. As a facilitator she has led strategic planning sessions, partnering meetings, teambuilding and marketing summits. A few of her clients include Junior Achievement, Spectranetics, OrthoAccel Technologies, Wells Fargo, the U.S. Army, State of Florida, Cabela’s World’s Foremost Outfitter, Paint Brush Hills Metropolitan District, Christian Meetings and Conventions Association, National High School Rodeo Association, Professional Bull Riders and many others.
Laura is creator of the CARLA Concept Communication Model and author of the handbook of the same name. She is a skilled facilitator in DISC Behavioral Styles, Team Dimensions the ConflictLens and Personal Listening profiles. Her work has been featured on television, radio, online journals, newspapers and trade magazines. She has been a commencement speaker and guest lecturer at colleges and universities on customer service, leadership and communication.
Earlier in her career, Laura served on the Communication Staff for the Mayor and City of Colorado Springs. At Current Inc., she was a Sales and Customer Service Team Manager who supervised an operations team of 100+ employees. She also led an upsell and cross-sell initiative at that 400-person call center which achieved almost $1M in revenue in 18 months. At the Rochester Institute of Technology and National Technical Institute for the Deaf (RIT/NTID), Laura was a Senior Human Resources and Employee Benefits Specialist who supported over 2500 faculty and staff, including the deaf and hearing-impaired. Through her efforts, the college achieved a 20% increase in benefit plan participation.
Laura served her country as a decorated Non-commissioned Officer in the United States Air Force, with seven years active duty as a Paralegal. She was also a volunteer member of the Base Honor Guard Team, where she provided military honors for Active Duty, Reserve and National Guard service members and their families. During her enlistment, she attended the Non-commissioned Officers Leadership School and earned a USAF Commendation Medal, Marksmanship Medal and an Honorable Discharge.
Laura has also volunteered for the Home Front Cares Welcome Home Heroes Program, Junior Achievement, Young Women of the West and Colorado State Parks and Wildlife. She also served on the boards of the National Speakers Association Colorado Chapter, Pikes Peak Partnership and Pikes Peak Council of the Boy Scouts of America. She is Past-president of the Colorado Springs Society for Human Resources Management and a 2010 graduate of the Leadership Program of the Rockies (LPR). Laura also served two three-year terms in a public-at-large role on the Bureau of Land Management’s Resource Advisory Council (RAC) for the Colorado Frontrange.
Laura lives in Black Forest, Colorado where a wildfire burned 500 homes in 2013, including her historic log cabin home and business. Laura and her husband Doug enjoy camping, hiking, kayaking, photography, horseback riding and exploring Colorado. She writes a popular blog at LauraLollar.com and a humor blog at CabinMama.com.