For over 20 years, Laura (Benjamin) Lollar has helped entrepreneurs, businesses, independent thinkers and organizations bring interpersonal insights, creative ideas and social skills into their business practices, sales strategies and customer/constituent relationships. Laura is Principal, Communicate Colorado LLC, a veteran-owned communication consulting company near Colorado Springs. She also has over 22 years experience as a speaker, facilitator, trainer and coach on management, marketing, customer service and interpersonal communication skills.
(Scroll down for The Personal Story)
Laura is a member of the International Association of Facilitators (IAF), the Professional Outdoor Media Association (POMA), and a Leadership Program of the Rockies (LPR) 2010 graduate. She is host of The Laura Lollar Podcast and an opinion and humor writer. Laura has led multi-year customer service and leadership development projects and facilitated teambuilding, strategic planning, partnering sessions, leadership retreats, sales meetings and marketing summits.
Laura’s clients include the U.S. Army at Fort Carson, Colorado Department of Transportation (CDOT), Spectranetics, Cabela’s World’s Foremost Outfitter, General Services Administration, Society for Human Resources Management (SHRM), University of Colorado at Colorado Springs and Paint Brush Hills Metropolitan District, among many others. Click here for a partial client list.
Laura’s work has been featured on television, radio, in newspapers, trade journals and online magazines. She has been a commencement speaker for colleges and universities and a guest lecturer on leadership, careers and interpersonal communication for graduate and undergrad students.
Laura authored The CARLA Concept™: How to Raise an Issue, Prove Your Point and Communicate with Confidence and Clarity based on the communication and issue resolution model of the same name. She was a contributing author on interpersonal communication for Safety, Health and Asset Protection Management Essentials (CRC Press). She will soon release After the Fire: Wildfire Survivors Tips and Wildfires of Change: How to Rebound and Rise from the Ashes, among others.
Earlier in her career, Laura was a Customer Service and Sales Team Manager at Current Inc. She supervised a team of 100+ call center employees and led an upsell program to achieve record-breaking revenue goals. At the Rochester Institute of Technology (RIT) and National Technical Institute for the Deaf (NTID), Laura was part of a superb Human Resources and Employee Benefits team that served 2500+ faculty and staff, including deaf and hearing-impaired employees.
A Veteran of the United States Air Force, Laura served seven years active duty as a paralegal. She earned a USAF Commendation Medal and Marksmanship Medal, attended the Non-commissioned Officers Leadership School and volunteered on the Base Honor Guard Team, providing military honors for fallen service members and their families. Laura holds a Bachelor of Arts in Humanities from California State University, Sacramento with graduate studies at the University of Colorado, Colorado Springs. She is a 2010 graduate of the Leadership Program of the Rockies (LPR).
Laura was board member and President of the Society for Human Resources Management Colorado Springs Chapter. She also volunteered for the Home Front Cares Welcome Home Heroes Program, Young Women of the West and Colorado State Parks and Wildlife. Appointed by the Secretary of the Interior, Laura served two three-year terms on the Bureau of Land Management Resource Advisory Council (RAC) for the Colorado Frontrange.
THE PERSONAL STORY
Laura Lollar started writing for fun in grade school, publishing on the mimeograph machine when the nuns weren’t looking. Mom was a city girl, dad was a farmer and Laura was the eldest of six in a big, Catholic family. She joined the U.S. Air Force straight out of school after losing 20 pounds to meet the weight requirements. Laura has an eclectic work history: she’s been a paralegal, employee benefits and HR specialist, call center rep and a frontline supervisor. She’s shoveled horse manure on a 400-head trotter farm in Upstate New York, sold vinyl checkbook covers, walked dogs for $5/hour and blogged for the Mayor of Colorado Springs. In 1997, she felt it was time to get some real work experience and launched a consulting, coaching and training company, which she operates to this day. She is also a national speaker, facilitator, coach, blogger and podcast host. Laura has raised three great young ‘uns, lived in a historic 1924 log cabin home, lost it to a wildfire in 2013 and years later, married a wonderful Navy guy. (It’s never too late!) A wildfire survivor, Laura publishes tips to help other survivors recover after the fire (click here for Wildfire Survivors Tips) and writes humor at CabinMama.com.